Programme management and other services

We specialise in providing top-quality project management that leads to success. With extensive experience across many industries, we create specific plans to ensure your projects finish on time, within budget, and with excellent results.

Whether you need strategic planning, managing risks, or hands-on project execution, our team is dedicated to helping you achieve your goals.

We have successfully guided and completed projects in many sectors, making sure the entire process, from start to finish, runs smoothly. Here are a few examples of our work.

Modern multi-story apartment building with white, red brick, and beige facades, featuring balconies and large windows, surrounded by landscaped greenery and a small pathway.

Registered Social Landlord

  • Conduct an internal compliance audit focusing on Electrical Safety, to assess adequacy of controls, identify risks, and provide recommendations for strengthening governance and compliance practices.

  • We conducted a full review of the client's electrical safety compliance

    • What We Did: We checked their current safety policies, procedures, and how they manage contractors. We also assessed how effectively they were using their housing management and compliance software, and the quality of their data.

    • Key Findings: After speaking with staff and senior leaders, we identified 14 critical areas for improvement. These recommendations cover updating their policies, streamlining how they manage contracts and procurement, enhancing staff training, and improving the use of their asset data systems.

    • The Result: We delivered a clear audit report that confirms their current safety status, details the progress they're making, and provides a clear plan for them to achieve full electrical safety compliance.

A parking lot filled with white vans parked in rows, with green trees and a clear blue sky in the background.

London Local Authority

  • Mobilise and demobilise of Term Contracts, providing commercial advice and support in the management of contracts.

  • We successfully managed complex operational projects to improve efficiency and reduce costs:

    Fleet Management for Internal Repairs Teams

    • We successfully implemented a new vehicle fleet contract for the client's internal repairs team.

    • This involved negotiating extra services from the vehicle provider, which reduced the need for the client's internal staff to handle vehicle safety and support tasks.

    • We introduced new IT applications to ensure vehicles are managed safely and all compliance and staff health standards are met.

    Contracting and Procurement

    • We led the process for securing short-term repair and maintenance contracts to address backlogs in key areas.

    • This included developing all tender documentation and specifications, and evaluating bids to find the best partners.

    Vacant Property Management (Voids)

    • We reviewed the process for preparing empty properties and the letting standards, and developed an achievable short-medium term improvement plan.

    • This led to faster turnaround times, the introduction of a new quality standard for all empty properties, and the implementation of automated reporting to track progress.

    Property Services Modernisation

    • We developed a Transformation Plan and Target Operating Model (TOM) for the Property Services department.

    • This project focused on improving the customer's experience and streamlining the delivery of repairs and empty properties.

    • We created a detailed plan of required changes, including reviewing, comparing, and improving team structures, roles, and job descriptions.

Colorful apartment building with yellow, orange, and beige walls, each with balconies and windows, under a partly cloudy sky.

For-profit Registered Provider

  • Lead on a business efficiencies programme across three key customer services areas to identify and remedy process inefficiencies and improve use of existing systems to improve the customer journey and experience.

  • We partnered with department leaders to drive improvement and efficiency across key services:

    Homeownership and Income Services

    • Goal: Improved financial performance and customer support.

    • Actions: Reviewed operations and created long-term improvement plans for shared ownership and rent collection. We reorganised teams, including updating job roles, defining required skills, creating a training plan, and setting up new workload distribution methods. We also implemented automated rent arrears letters to save staff time.

    Resident and Tenancy Services

    • Goal: Better service delivery and modern tenant interaction.

    • Actions: Supported a team restructure by rewriting job descriptions. We developed the plans and technical requirements for a new resident mobile application to manage tenancies.

    Repairs, Asset and Investment

    • Goal: Improved efficiency and system performance.

    • Actions: We assessed whether the client should build or buy a new Repairs Management System. We also reviewed and prioritised all delayed IT support requests and improved data reporting by optimising system views.

Multi-story apartment building with balconies, painted in yellow and orange, with a cloudy sky above.

For-profit Register Provider

  • Set up and manage a PMO for the sale of 3,000 shared ownership properties to Private Equity investor and subsequent set up of Housing Association to manage the sold properties

  • We managed and coordinated all aspects of this complex project to ensure a smooth outcome:

    Full Project Oversight

    • We coordinated every part of the project, including the teams responsible for people, IT systems, insurance, facilities, finance, customer service, property, legal, and compliance.

    Strategic Planning

    • We helped define the Target Operating Model (TOM)—the blueprint for how the organisation will run post-change.

    Risk and Quality Management

    • We managed external quality checks to ensure all project work met high standards.

    • We continuously identified and addressed project risks before they could cause delays.

    Communication

    • We provided regular, clear progress updates to key stakeholders and leaders through all relevant meetings (including committees, the Board, and investor meetings).

A close-up of a white safety helmet resting on a solar panel array with a clear sky in the background.

National Tier 1 Contractor

  • Optimise resources, efficiency and increase profitability by creating a business intelligence and analytics platform.

  • We successfully modernised the client's operational and IT strategy across over 20 national contracts.

    Strategic Planning

    • We created a Digital Roadmap and Target Operating Model (TOM) to guide how all maintenance and repair work is delivered.

    Data Systems & Reporting

    We built the entire IT architecture and infrastructure needed for data analysis. This included creating easy-to-use, functional dashboards that track key business performance, such as:

    • The volume and cost of repairs and empty properties.

    • Performance against contract agreements (KPIs).

    • Detailed cost analysis for commercial decision-making.

    Key Project Support

    We provided critical support for the management and delivery of planned projects, including fire safety (FRA), housing standards (HHSRS), energy performance (EPC) surveys, and asset data management.

    Customer Experience & Culture

    We integrated a customer satisfaction platform (Rant & Rave) directly into the organisation’s IT systems. This data now helps inform their overall strategy and approach to customer culture.

    Long-Term Value

    We gave the organisation a clear, informed perspective on long-term planning for managing their assets and components, and we established the foundation for a unique, trademarked business intelligence solution.

Modern open office space with wooden ceiling beams, exposed ductwork, and large windows. Employees are working at desks with multiple monitors, and there is a seating area with a leather chair, side table, and plants.

National Housing and Facilities Service Provider

  • To carry out a full Contract KPI Review and assist in the delivery of performance information

  • We stepped in to provide urgent support and improve the performance of a client's struggling contract management team.

    Operational Support

    • We provided immediate help to a client team that lacked the necessary staff and was underperforming in contract management.

    Performance Standards

    • We reviewed, compared against industry standards, and rewrote the client’s performance measurement guides (KPI handbooks).

    New Data Insights

    • We immediately created and provided a range of essential performance reports that the client previously lacked. These reports included, but were not limited to:

      • Detailed historical tracking of when and why housing placements were declined.

      • Analysis to help the client identify and manage hard-to-let empty properties.

      • Real-time analysis of their current empty property status.

      • Regular daily, weekly, and monthly performance updates for both repairs and lettings.

Get in touch

Ready to get started? Send us a message today. We look forward to learning about your needs and discussing how we can help your organisation.